![]() Not too long ago it seemed like online communication occurred only amongst a small community, yet in today’s society, electronic communication is essential for successful careers and social lives. With technology and Internet use growing and evolving at exponential rates, these rules and guidelines are essential in a business environment. Netiquette refers to etiquette in electronic communication (the net). Computerworld, 36, 48-49.ĭaimlerChrysler National Training Center Homepage. ![]() Journal of Geography in Higher Education, 24, 1, pp.92-99. Cultivating Student Research and Study Skills in Web-based Learning Environments. The Net User Guidelines and Netiquette by Arlene H. 2.) Don’t ask about a email you just sent.ģ.) Don’t use instant messaging for long messages.ĥ.) Log off instant messaging when you are not using it. Here are some other rules of Netiquette given by Sullivan (2002):ġ.) Know when to shut up. This will help recipients be able to know the context in which they should read your response. We will go into further detail about flaming later.ġ0.) Reply to or forward an email to which you are referring. While angry and abusive emails will tend to occur, try to avoid them. Some computers cannot read certain formats and the message can get lost.ĩ.) Don’t be flame happy. Resist the temptation to go crazy with fonts, sizes, and colors. It makes a good impression, even if it is just an acknowledgement that the email was received.Ĩ.) Pay attention to formatting. Do not assume that your email is seen only by the recipient.ħ.) Reply promptly. Reread your email in addition to doing a spell check in order to spot grammatical errors too.Ħ.) Be careful what you say. ![]() Also, be weary of attachments needing special programs to be able to open them.ĥ.) P-r-o-o-f-r-e-a-d. Large attachments can be frustrating to download. Using all caps on the Internet means you are shouting at someone.Ĥ.) Use your judgment with attachments. The rule here is less is better.ģ.) Avoid using ALL CAPS. A descriptive subject line helps people who receive hundreds of message be able to filter which ones are important.Ģ.) Keep it short. While there are many netiquette rules, here are the ten basic rules according to the website for the DaimlerChrysler National Training Center:ġ.) Write a meaningful subject line. Etiquette Online: From Nice to Necessary. A face-to-face conversation can sometimes be better then overwhelming a coworker with emails (Hughes, 2003). 27).Īnother thing to consider when choosing what communication medium is best for the message is length. 3).Īlso, negotiations are better off done in person considering that according to Library Mosaics, an estimated 81% of face-to-face negotiations reach a resolution while 50% of negotiations done electronically hit a dead end (2003, p. According to Hughes (2003), “controversial or negative information is best delivered in person to minimize the possibility of miscommunication” (para. While email is beneficial nearly at all times, there are times in a business environment where face-to-face communication is better. International Journal of Human-Computer Interaction, 14, 2, pp.219-235. Documented Norms and Conventions on the Internet. Unlawful, abusive, harrassing, defammatory, threatening, racially or ethnically hateful transmission of informationįor more information on bad netiquette see these links:.Some of the negative behaviors mentioned by Pankoke-Babatz & Jeffrey (2002) are: In fact, some of the electronic mediums that report high amounts of undesirable behavior (chat rooms and MUDs) actually state specific rules in their policies that address this undesirable behavior(Pankoke-Babatz & Jeffrey, 2002). While most users try to avoid bad netiquette in themselves and others it still does occur.
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